ColdBet Privacy Policy

At ColdBet, we respect your privacy and are committed to protecting your personal data while you enjoy our gaming platform. This Privacy Policy explains how we at ColdBet Casino collect, use, store and safeguard your information when you visit our website, create an account, or use our services. By using ColdBet, you agree to the practices described below. If you have questions after reading this policy, our support team is available to help clarify anything related to your data and privacy rights.

Information We Collect

Our ColdBet platform collects several categories of information to provide you with a secure and personalised gaming experience. We gather data at registration, during gameplay, and throughout your interactions with our services. Here at ColdBet Casino, we only collect what is necessary to operate our platform, verify your identity, and comply with our licensing obligations under the Curaçao Gaming Authority.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather payment information, including deposit and withdrawal methods, transaction history, and wallet addresses for cryptocurrency transactions
• We track your gaming activity, including bets placed, games played, session duration, and wagering patterns to improve our services
• We collect technical data such as your IP address, device type, browser information, and operating system
• We may request identity verification documents (KYC) such as a passport, ID card, or proof of address during account checks
• We record communications you have with our customer support team via live chat, email, or social media channels

How We Use Your Information

Our ColdBet Casino team uses your personal data for legitimate operational, legal, and security purposes. We process your information to deliver the services you expect from us, including account management, payment processing, and responsible gaming controls. We at ColdBet also use data to personalise promotions and bonus offers that are relevant to you.

• We use your data to verify your identity and prevent fraud, money laundering, and underage access
• We process your payment details to facilitate deposits and withdrawals across Visa, Mastercard, UPI, bKash, and supported cryptocurrencies
• We analyse your gaming activity to calculate loyalty points, cashback, and VIP status within our rewards programme
• We send you marketing communications about our welcome bonus, reload offers, and tournaments, where you have opted in
• We use technical data to maintain platform stability, improve our mobile app, and troubleshoot issues

Legal Basis for Processing

We process your data based on your consent, the necessity of fulfilling our contractual obligations to you as a registered player, and our legitimate interest in preventing fraudulent activity. Our ColdBet platform also processes certain information to comply with anti-money laundering regulations and licensing requirements set by the Curaçao Gaming Authority.

Sharing Your Information

We do not sell your personal data to third parties. However, our ColdBet Casino operations require limited sharing of information with trusted partners who help us run our platform securely and efficiently. Our Megabond LTD payment agent, based in Cyprus, processes certain transactions on our behalf as part of our group structure.

• We share data with payment providers and banking partners to process your deposits and withdrawals
• We share information with identity verification services to complete KYC checks within our stated timeframes
• We may disclose data to regulatory authorities, law enforcement, or auditors when legally required
• We work with game providers such as Pragmatic Play, NetEnt, and Evolution, who may receive anonymised gameplay data for game functionality
• We use third-party analytics and marketing tools to understand how players interact with our ColdBet app and website

Cookies and Tracking Technologies

We at ColdBet use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Our cookies help us recognise returning players, keep you logged in securely, and tailor content such as bonus offers to your activity. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our ColdBet Casino login and other features.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access protocols. Our ColdBet security team monitors our systems continuously to detect and prevent unauthorised access, data breaches, or suspicious activity. If you suspect any security issue with your account, please contact us immediately at [email protected] so we can investigate promptly.

Account Verification and Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. Our KYC verification process may require document checks within 72 hours, with video verification results provided within 5 working days. In some cases, payment-system checks may take up to 180 days, during which we retain relevant records to ensure compliance.

Your Privacy Rights

As a player using our services, you have several rights regarding your personal information. Our ColdBet Casino team is committed to honouring these rights in accordance with applicable data protection regulations.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information in your profile
• You may request the deletion of your data, subject to our legal and regulatory retention obligations
• You can withdraw consent for marketing communications at any time through your account settings or by contacting us
• You have the right to request a copy of your data in a portable format
• You can lodge a complaint with us directly at [email protected] if you believe your data has been mishandled

International Data Transfers

Because ColdBet operates internationally, your data may be transferred and processed in countries outside your place of residence, including Curaçao and Cyprus, where our payment agent Megabond LTD is based. We take appropriate steps to ensure that any such transfers are conducted with adequate safeguards in place to protect your information, regardless of where it is processed.

Restricted Jurisdictions

Our ColdBet platform does not knowingly collect data from residents of restricted countries, including Australia, France, the Netherlands, Spain, the United Kingdom, the United States and its dependencies. If we discover that an account has been created from a restricted jurisdiction, we reserve the right to suspend the account and process the associated data solely for compliance and verification purposes.

Children's Privacy

We do not permit individuals under the legal gambling age to register or use our services. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of ColdBet after any changes constitutes your acceptance of the revised policy. We at ColdBet Casino will notify registered players of significant changes through email or in-platform notifications where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team. You can contact us through live chat, available 24/7, or email us directly depending on your inquiry.

• General support: [email protected]
• Security concerns: [email protected]
• Complaints and suggestions: [email protected]
• Blocked account queries: [email protected]

We value the trust you place in ColdBet when sharing your personal information, and we remain dedicated to maintaining a safe, transparent, and secure environment for all our players.